Who it is for
A customer and a product vendor checking whether the product delivers what was bought.
Who it is not for
A one-off purchase with no ongoing relationship, or a legal dispute over a contract.
The Aspects both people answer
Each Aspect is one question, answered by both people from 1 to 5. The two ends are named with the question, and a low answer is a position on the scale rather than a wrong one.
How close is what the product does to what the customer expected?
Far offAs expectedWhen something goes wrong, how reachable is real help?
No pathDirect and answeredHow does the price compare to the value each side thinks it delivers?
MismatchedFair on both sidesHow much can the customer influence what gets built next?
No channelDirectly and visiblyHow likely is each of you to continue the arrangement?
Looking for an exitRenewing without debate
Basic · $8.95/mo
Start with this templateProduct news
A note when we ship something that changes how the product works. No schedule, and every message says how to stop.